Return & Exchange

At Iris Blink®, we take great pride in crafting personalized, one-of-a-kind iris artwork. Because every piece is custom-made to your unique specifications, we enforce the following returns and cancellations policy:

EU Right of Withdrawal Notice
Our iris wall art and digital products are custom-made to order based on your individual photos. Under Article 16(c) of the EU Consumer Rights Directive, the standard 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Once placed and approved, custom orders cannot be canceled or returned for a refund.

Unlimited Digital Revisions
We are committed to ensuring you love your artwork. Every order includes unlimited free artwork revisions during our 24-hour digital proofing phase. Physical printing only begins once you explicitly approve your digital artwork proof.

Damaged or Incorrect Orders
If your artwork arrives damaged during transit or if we make a production error, we will immediately send a replacement at zero cost to you:
1. Contact Support: Email sales@irisblink.com within 30 days of delivery.
2. Include Details: Provide your order number, a brief description of the issue, and clear photos of the damage or defect (including packaging).
3. Free Replacement: Once reviewed and verified, we will print and dispatch a replacement piece immediately.

Because every artwork is custom-made, physical returns are not accepted. However, we offer 100% Satisfaction Guarantee via Unlimited Digital Proof Revisions prior to printing, plus Free Replacements if your order arrives damaged or defective in transit.